Our most frequently asked questions answered
BOTEH believes in getting the most out of every moment, even those spent shopping. For all questions and enquiries you can email us at firstname.lastname@example.org
Our Customer Care is available to answer your questions from 9am to 4pm Monday to Friday AEST.
Generally, domestic orders made before 12noon AEST are dispatched that day (excluding ‘Same Day Delivery’ orders as per the below). International orders are processed within 24 hours.
Please be aware that purchases made during collection launch periods may experience longer delivery times.
Unfortunately not at this stage. Please select Express shipping for fastest mode.
Taxes and duties are calculated at checkout according to your shipping destination and itemised on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will paid at the time of purchase. Note that duties and taxes are non-refundable.
Yes, for deliveries within Australia BOTEH can ship to a PO Box address, but unfortunately we cannot ship to hotels. If you are an international customer please note that we cannot ship to PO Boxes or hotels.
BOTEH accepts payment via PayPal, American Express, Visa & MasterCard and Afterpay.
Please contact us at email@example.com for any further enquiries.
No, you can simply check out via Shop App or PayPal Express or as a guest. If you change your mind and decide to create an account at the end of your purchase process then you will be presented with the option to input a password of your choice, which will then create your account. We recommend creating an account for a seamless checkout experience, easier order tracking and store credit management.
We’ve all been there.. If you happen to have forgotten your password and need to reset, go to the ACCOUNT page by clicking on the top right and on ‘forgotten password’, then follow the prompts. An email will be sent to you with a new password. Alternatively, if you wish to change your password, SIGN IN to your account and select from the right toolbar to update your password.
As much as possible, BOTEH wants you to really love your purchase. As such, we do offer returns and exchanges on full-priced ‘as new’ items.. Please note you have 30 days from receipt of your order to email us at firstname.lastname@example.org regarding your desire to return items. Please note that refunded and credited amounts do not include original shipping costs.
For all swimwear, customers must try on items wearing undergarments. If returned, the hygiene strip must remain in place and will not be accepted if deemed removed, altered, or if the item shows other signs of wear.
BOTEH reserves the right to deny refunds if the returned item does not meet our return policy requirements.
To read our full Returns Policy click here.
It’s the thought that counts after all.. BOTEH is happy to offer size exchanges or store credit for gifted items. Please contact us at email@example.com with the relevant order information for assistance.
Pending return garment approval, Credit notes are then sent to the email you used for the purchase originally. Each Credit note has a unique code which, can be entered at checkout for your next purchase.
Give the gift of freedom, beauty and ease with BOTEH. Gift Cards can be purchased at www.boteh.com.au. BOTEH Gift Cards are available in AUD$ only and expire 3 years from the date of purchase. You can opt to have the Gift Card emailed directly to the recipient as an e-card or have it sent to your email to pass on. If you’re a little nostalgic and prefer to receive a physical Gift Card in our signature packaging simply email firstname.lastname@example.org and our team would be more than happy to make that happen.
BOTEH very much believes in second chances. Simply go to the product you wish to purchase, select the colour and size - if the style is sold out, once in the desired product press 'Notify Me', a size and email address’ field will appear. If the style is restocked you will be notified via email once we receive delivery.